At Root Cloudex, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. By using our services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, company name
- Technical Data: IP address, browser type, operating system, usage data (e.g., pages viewed or features accessed), cookies, and log data
- Transactional Data: Payment details, billing address, and transaction history
- Communication Data: Emails, messages, or other correspondence with us
2. How We Use Your Data
We use the collected data for the following purposes:
- Providing Services: To provide, improve, and personalize our services.
- Communication: To respond to your inquiries, provide support, and send important notices.
- Legal Compliance: To comply with legal obligations, such as tax reporting and regulatory requirements.
- Marketing: If you have consented, to send marketing materials about our services.
3. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: Where you have provided explicit consent for processing.
- Contractual Necessity: To fulfill the contract we have with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where it is in our legitimate interests to process your data (e.g., for improving our services).
- Legal Obligation: Where we are required to process your data to comply with legal obligations.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request the deletion of your data at any time, subject to legal requirements.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:
- Service Providers: Trusted third parties that help us provide our services, such as payment processors, hosting services, and customer support.
- Legal Obligations: If required by law, we may disclose your data to comply with legal processes or government requests.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights:
- Right to Access: You can request a copy of your personal data that we hold.
- Right to Rectification: You can correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your data under certain circumstances.
- Right to Restriction of Processing: You can ask us to restrict the processing of your personal data.
- Right to Object: You can object to certain types of processing, including direct marketing.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at [Insert Contact Email].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. International Transfers
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA). When transferring data, we ensure that appropriate safeguards are in place to protect your data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Effective Date."
11. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Root Cloudex
Email: support@rootcloudex.com