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GDPR Policy

1. Introduction

Root Cloudex ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

By using our services, you agree to the collection and use of your information as described in this policy.

2. Data We Collect

We collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, company name
  • Technical Data: IP address, browser type, operating system, usage data (for example, pages viewed or features accessed), cookies, and log data
  • Transactional Data: Payment information, billing addresses, transaction details
  • Communication Data: Emails, messages, and correspondence with us

3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

  • Consent: You have given your explicit consent for us to process your personal data for specific purposes.
  • Contractual Necessity: The processing of personal data is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
  • Legitimate Interests: We process your data based on our legitimate interests, such as improving our services, marketing, and customer service.
  • Legal Obligation: We may need to process your data to comply with legal obligations, such as tax, accounting, and regulatory requirements.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and improve our services
  • To communicate with you regarding your account or support requests
  • To process payments and manage transactions
  • To send you marketing materials, provided you have consented to receiving such communications
  • To comply with legal and regulatory obligations

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. If you wish to request deletion of your data, please contact us using the details provided below.

6. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data. However, we may share personal data with:

  • Service Providers: We may share your personal data with trusted third-party service providers who assist us in running our business, such as payment processors, marketing services, and customer support platforms.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. Your Rights Under the GDPR

As a data subject, you have the following rights under the GDPR:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data.
  • Right to Object: You can object to the processing of your personal data in certain situations.
  • Right to Data Portability: You can request a copy of your personal data in a commonly used electronic format for transfer to another provider.

To exercise these rights, please contact us at [insert contact email].

9. International Transfers

Your personal data may be transferred to and stored in countries outside of the European Economic Area (EEA). We ensure that any transfer of data complies with applicable laws and implements necessary safeguards to protect your data, such as the use of standard contractual clauses.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with the updated "Effective Date."

12. Contact Us

If you have any questions or concerns about this GDPR Privacy Policy or wish to exercise your rights, please contact us at:

Root Cloudex

Email: support@rootcloudex.com

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